Frequently Asked Questions
Will you ship my order without payment?
Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.
Do you accept special shipping requests?
In some cases, yes. Contact us at 315-253-7403 with your order number.
When will I receive my order?
We expect your order to be shipped to you in approximately 10 days or less from the date of your order. Note: Processing times must be added to shipping times. We cannot ship to PO boxes.
Can I use a credit card to pay for my order?
Yes. We accept Discover, Visa, Mastercard and American Express credit card for payment. Please submit accurate information; the billing address you enter must match the address your credit company has on file. Your order will not be processed without good credit card information.
Why does my order status say "Pending Auth"?
If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.
Can I reorder a design I have previously ordered?
Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.
How do I add notes to my order?
In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.
Can I add more garments once my order has been placed?
Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order.
Where can I find a sizing chart?
Unfortunately there are no standardized industry specifications or measurements. However, the following rule-of-thumb applies.
Size: XS | S | M | L | XL | 2XL | 3XL | 4XL | 5XL | 6XL
Chest: 30-32" | 34-36" | 38-40" | 42-44" | 46-48" | 50-52" | 54-55" | 57-58" | 60-61" | 63-64"
Length: 25" | 27" | 29" | 30" | 31" | 33" | 34" | 35" | 36" | 37"
Junior Fit Ladies - Slim cut through body and sleeves. Fitted shirt.
Size: S | M | L | XL | XXL | Plus 1X | Plus 2X
Chest: 28" | 30" | 32" | 34" | 36" | 41" | 46"
Length: 25" | 26" | 27" | 28" | 29" | 30" | 31"
Size: XS (2-4) | S (6-8) | M (10-12) | L (14-16) | XL (18-20)
Chest: 27" | 31" | 34" | 36" | 40"
Length 18" | 20.5" | 24" | 26" | 27.5"
How do I get my artwork to be a left chest design?
For any specific design needs please give us a call at 315-253-7403 or fill out our contact form and we will be in touch with you as soon as possible!